Shipping Policy

GB Threads — Grand Bazar Enterprises

Last Updated: November 3, 2026

At GB Threads, we aim to provide a reliable, transparent and convenient delivery experience for customers across Pakistan.

Please review our shipping policy before placing an order.

1. Shipping Coverage

GB Threads currently provides delivery services within Pakistan only.

We do not offer international shipping at this time.

Delivery availability is subject to the coverage and operational capabilities of our courier partner.

2. Courier Partner

Orders are primarily shipped through M&P Courier.

Courier services are responsible for transporting parcels from our dispatch location to the customer's delivery address.

GB Threads coordinates order preparation, dispatch and shipment-related support.

3. Order Processing

Orders are processed after successful order verification and confirmation, subject to product availability.

Processing and dispatch may be affected by stock availability, public holidays, operational requirements or unforeseen circumstances.

Customers will be informed if a material issue prevents their order from being processed.

4. Shipping Charges

Shipping charges are calculated according to the total applicable shipment weight and the delivery rates configured in our checkout.

Our current standard shipping charges start at:

• Up to 1 kg: PKR 250

• Over 1 kg up to 2 kg: PKR 450

• Over 2 kg up to 3 kg: PKR 600

Higher-weight shipping rates are calculated automatically at checkout.

The final applicable delivery charge will be displayed before order submission.

5. Cash on Delivery (COD)

Cash on Delivery is our intended primary payment method for eligible orders in Pakistan.

Where COD is available at checkout, customers must pay the confirmed order amount, including applicable shipping charges, upon delivery.

6. Estimated Delivery Time

Delivery time depends on the destination, order processing, courier service availability and operating conditions.

Any delivery estimate provided during order confirmation or shipment processing is approximate and is not a guaranteed delivery date unless expressly stated otherwise.

Delays may occur due to weather conditions, public holidays, road closures, courier operations or circumstances beyond our reasonable control.

7. Order Tracking

Once an order has been dispatched and a tracking number has been issued, customers may use the provided tracking details to monitor shipment progress.

For shipment assistance, customers may contact GB Threads through our official WhatsApp Business support.

8. Accurate Delivery Information

Customers must provide complete and accurate shipping details, including:

• Full recipient name.

• Valid Pakistani mobile number.

• Complete delivery address.

• City and province.

• Any additional delivery instructions where necessary.

Incorrect or incomplete information may delay delivery or prevent the courier from completing the shipment.

Customers should contact our support team promptly if they identify an address error.

9. Missed or Unsuccessful Deliveries

If a delivery attempt is unsuccessful, further delivery arrangements depend on the courier's service availability and applicable procedures.

Customers are encouraged to keep their registered phone number reachable and cooperate with reasonable delivery coordination requests.

For undelivered, returned or delayed parcels, customers may contact GB Threads for assistance.

10. Damaged Parcels or Incorrect Products

If an order arrives damaged, defective or materially different from what was ordered, customers should contact GB Threads through WhatsApp Business within 7 calendar days from the delivery date.

Customers may be asked to provide their order number, photographs, videos and a description of the issue.

Claims will be reviewed according to our Return & Refund Policy and applicable consumer protection laws.

11. Returns and Non-Refundable Shipping Charges

Under our standard store policy, original delivery charges are non-refundable.

Approved refunds ordinarily cover the eligible product amount only, excluding shipping charges, except where applicable law requires otherwise.

Return requests must be reported within 7 calendar days of delivery and are subject to the conditions described in our Return & Refund Policy.

12. Shipping Support

For shipping inquiries, tracking assistance or delivery-related complaints, please contact:

Brand: GB Threads

Operated by: Grand Bazar Enterprises

WhatsApp Business: +92 346 6600614

Email: grandbazarenterprises@gmail.com

Website: https://www.gbthreads.pk

We are committed to assisting customers with valid shipping and delivery concerns.