Store preparation notice: GB Threads is developing its online store. Delivery charges, return and cancellation timelines, and payment providers are being finalized. Any applicable terms will be shown before you confirm an order. This page will be updated before commercial launch.
Our approach to order issues
We want every customer to receive the item and variant they ordered. If your parcel contains an incorrect item, arrives damaged, or has a suspected manufacturing defect, please contact us promptly so our team can review the concern.
How to request help
- Provide your order number and contact number.
- Describe the issue and share clear photographs of the article, labels and packaging when relevant.
- Wait for our team to confirm the next steps and any courier collection or return instructions.
Eligibility and condition
Size exchanges, preference changes, sale items, inspection requirements and courier responsibilities depend on the final approved returns policy and applicable consumer rights. Please keep the item, tags and packaging in good condition while your request is reviewed. Do not send a parcel to an unconfirmed return address.
Refunds and exchanges
If a remedy is approved, we will confirm whether an exchange, replacement or refund is appropriate and how it will be processed. The payment method used, item inspection and logistics may affect processing. We have not finalized a standard number of return days or refund days for this demo store, so no such guarantee is stated here.
Consumer rights
This information does not override any mandatory rights that apply under Pakistani law.
Support
Request assistance via grandbazarenterprises@gmail.com or WhatsApp +92 346 6600614.