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GB THREADS / CUSTOMER INFORMATION

Shipping & Return Policy

A clear overview of planned delivery partners and support.

Store preparation notice: GB Threads is developing its online store. Delivery charges, return and cancellation timelines, and payment providers are being finalized. Any applicable terms will be shown before you confirm an order. This page will be updated before commercial launch.

Delivery across Pakistan

GB Threads is a Lahore-based online clothing brand under Grand Bazar Enterprises. We plan to dispatch eligible orders throughout Pakistan using M&P (MNP) and TCS, depending on service coverage and the shipment.

Delivery charges and timing

Shipping costs are calculated from the destination, product quantity, total packed weight, and the applicable courier service. Confirmed rates and any free-delivery promotion will be displayed during checkout once shipping configuration is finalized. Dispatch and arrival estimates are not guaranteed until the relevant order is accepted.

Order tracking

When a shipment is booked, we intend to provide the courier name and tracking reference through an available order notification channel. You can also contact our team for an update. See Track Order.

Delivery issues

Please check that your mobile number and address are accurate. If a package arrives visibly damaged, contains a wrong item, or appears incomplete, contact us promptly with your order number and clear photographs, if possible.

Returns and exchanges

Requests are reviewed according to the Return & Refund Policy. Return eligibility, deadlines, return shipping responsibilities, and exchange stock will be communicated in the final approved policy; they are not guaranteed by this preliminary information page.

Need assistance?

Reach GB Threads at grandbazarenterprises@gmail.com or WhatsApp +92 346 6600614. Office: Lahore, Pakistan.

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